Refund & cancellation policy

This policy explains what happens if you cancel work, if you are unhappy with something we have delivered, or if you want to end a monthly plan. It applies to all work carried out by Yesko Digital (Pty) Ltd.

The written quote you approve for each project is the governing document. This page summarises the cancellation and refund terms in that quote in plainer language — where the two ever differ, the approved quote takes precedence.

How our engagements work

No work starts, and no invoice is raised, until you have approved a written quote. That quote sets out the scope, the price, what is included and the terms that apply. You approve it with a link we email you, and we keep a record of that approval.

We bill in one of two ways:

• Once-off project work — websites, branding, automation builds and similar. Larger projects require a deposit before work begins, with the balance due on completion or delivery. Smaller projects are invoiced on completion.
• Monthly plans — hosting, care plans, retainers and Website-as-a-Service. These renew automatically each cycle and are invoiced in advance.

Cancelling once-off project work

You may cancel a project at any time with written notice to accounts@yeskodigital.com.

• Before work has commenced — any deposit paid is refunded in full.
• Once work has commenced — deposits are non-refundable, and work completed up to the cancellation date remains billable. We will provide a written breakdown of what was done.
• Anything already paid for and delivered — a finished logo, a live site, a completed migration — remains yours to keep.

Cancelling a monthly plan

Monthly plans can be cancelled at any time with 30 days' written notice. There is no minimum term beyond any period stated on your quote, and no cancellation penalty.

• Cycles already invoiced remain payable, and the service stays live until the notice period ends — you do not lose time you have paid for.
• We do not refund part-months. If you cancel mid-cycle, the service continues to the end of that cycle.
• On request we will hand over your site files, domain and content at no charge. We do not hold your assets hostage.

If you are unhappy with our work

Tell us first — most problems are a misunderstanding about scope and are quicker to fix than to argue about. Email accounts@yeskodigital.com setting out what is wrong. We aim to acknowledge within one working day and resolve within five working days.

Our approach, in order:

1. We fix it. If we have not delivered what the quote described, we correct it at our cost. This is the usual outcome.
2. We refund the undelivered portion. Where we cannot reasonably put it right, we refund the part of the fee covering what was not delivered.
3. We refund in full. Where we have delivered essentially nothing of what was quoted, the full fee is refunded.

Revisions included in your quote are not the same as a fault. Requests beyond the agreed scope, or changes of direction after approval, are quoted separately rather than refunded.

How refunds are paid

Approved refunds are paid to the original payment method within 10 working days of agreement. Card payments made through our payment provider are refunded to the same card; EFT payments are refunded to the originating bank account. We do not issue cash or third-party refunds.

Disputes

If we cannot reach agreement, you are free to pursue the matter through your bank or card issuer, or through the appropriate South African consumer forum. We would ask that you raise it with us first — we would rather resolve it directly than have it decided by a chargeback process neither of us controls.

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 where that Act applies to you.

Contact

Billing, cancellations and refunds: accounts@yeskodigital.com
Anything else: sales@yeskodigital.com

Yesko Digital (Pty) Ltd, South Africa.